Computer Tech
905 Glenwood Drive
Chattanooga, TN 37406
(423) 355-0736
jimmybeckettsr@yahoo.com
Objective: To obtain a full-time position in technical support or as a computer operator.
Education: Chattanooga State Technical Community College, Chattanooga, Tennessee
Currently pursuing an Associate of Applied Science Degree
Major: Applied Technology
Concentration: Technology Management
Expected date of graduation, May 2009
Computer Operations Technology
Certificate awarded August 2007
Covington Theological Seminary
Chattanooga, Tennessee
2006-Present
Major: Ministry
Certifications
A+ Hardware Certification (390 hours)
Employment
Credit Protection Service Chattanooga, TN July 2007-Present
Processor
Take applications via telephone and process
Verify information by telephone or by using Teletrack System
Provide customer service for borrowers
Electric Power Board Chattanooga, TN Sept. 2006-Sept. 2007
Intern
Maintained a high level of customer service
Established and maintained a standardized desktop environment and support program
Established and maintained a patch management program for O/S, Applications and Security
Evaluated hardware and software
Maintained knowledge of current technologies
Documented all equipment installations
Provided technical training and assisted end-users with best practice data management
James Beckett Page 2
Worked with other IT groups on issues pertaining to desktop environment
Paid attention to detail and prioritized technical vs non-technical issues
Clearly communicated complex technical concepts verbally and in writing
Developed and sustained industry best practice as related to desktop lifecycle
Mohawk Industries Dalton, GA Jan. 2004-Aug. 2006
Lift Truck Operator
Operated gasoline and electric powered forklift
Operated lifting devices and elevating platforms
Secured material and products for transport to designated areas
Farley & Slathers Candy Chattanooga, TN July 2002-Dec. 2003
Cleaner / Sanitizer
Cleaned and sanitized all equipment, warehouse and floors
Knowledgeable of chemicals and equipment used to maintain a high state of cleanliness
Convergys Corporation Chattanooga, TN Dec. 2001-July 2002
Entertainment Consultant
Promoted from Call Specialist
Assisted customers in choosing programming , set up and changes for DirecTV Satellite company
Maintained a call rating Among the Best throughout three different centers
Selected as Peer Coach for the Chattanooga Call Center
Call Specialist
Provided top quality customer care
Maintained good retention and relations with customers and businesses
Graybar Electric Co. Austell, GA March 1999-June 2000
Material Handler
Checked orders to quality and accuracy for more than 18 branches
Used and trained employees on VEN Ware shipping software
Operated a counter balance and stand-up forklift
Military 1997-1999 U.S. Army, Ft. Campbell, KY (Assistant Operation Spec.)
1995-1997 U.S. Army, Aberdeen Proving Ground, MD (Inv. Control Sup.)
1994-1995 United States Army, Schofield Barracks, HI (Personnel Asst. Mgr.)
Computer Skills
Microsoft Office Suite (Word, PowerPoint, Access, Excel, Outlook)
Windows Operating System, 98, 2000, XP, MS-Dos Command
James Beckett
905 Glenwood Drive Chattanooga, TN 37406
(423) 355-0736
jimmybeckettsr@yahoo.com
References
Jill Wentworth, Instructor
Chattanooga State Technical Community College
Computer Operations Technology
(423) 697-4729
Mark Garrett, Manager
Applebees
Chattanooga, TN
(423) 698-6942
Otis Babbs, Jr., Contractor
Chattanooga TN
(423) 423-0319
